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Filling & Packaging 10/24/2018

SIG expands its digital services

As part of its expanding Digital Service portfolio for customers, SIG has launched Remote Services, offering food and beverage manufacturers a smarter way to service their filling machines and to generate more filling line uptime.

SIG expands its digital services
Remote Services from SIG is a new digital service that can instantly connect a customer or service engineer. (Photo: SIG)

SIG offers manufactures a new remote services solution to maximise filling line uptime

As part of its expanding Digital Service portfolio for customers, SIG has launched Remote Services, offering food and beverage manufacturers a smarter way to service their filling machines and to generate more filling line uptime.

Remote Services from SIG is a new digital service that can instantly connect a customer or service engineer to an SIG service expert from anywhere in the world. By using video-enabled smart glasses, SIG can provide a secure live-feed to an SIG expert who can guide users through solving any fault or issue.

SIG developed Remote Services in response to new customer challenges and demands. With the food and beverage industry facing higher competitive pressures, operational complexity and shorter production cycles, manufacturers can no longer afford long waiting times for support and the risk of downtime.

Remote Services ensures SIG’s customers receive fast response times, an improved first-time fix rate, more data insights and analysis, and ultimately more filling line uptime. In addition, Remote Services can help reduce costly travel times, expenses and CO2 emissions.

Remote Services is part of SIG’s value-adding Smart Factory platform – a commitment to deliver smarter filling line solutions and technical services that help transform customer filling plants into intelligent and connected factories.

As part of the Remote Services solution, SIG smart glasses provide a live-feed from the customer plant to an SIG Remote Services expert. This remote service creates a secure data connection and enables the SIG expert to see exactly what the onsite customer or service engineer sees. The Remote Services expert can then send detailed instructions or technical drawings and guide them through resolving the issue. At the same time, the Remote Services expert can identify any parts that need replacing and order them for fast delivery and repair.

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